COURSE MATERIALS
Upon enrolment, you will receive all of the materials that are essential to complete the course. Course materials vary depending upon the subject and the study mode, but they may include subject guides, printed notes, textbooks, videos and practical equipment. In certain circumstances you may be required to do extra research – in which case your tutor is able to advise you where necessary.
COURSE STRUCTURE
There are 10 lessons as follows:
- Introduction – Organisational structures & responsibilities.
- Understanding the work place – Government and private personnel departments, unions.
- Communications and human relations.
- Motivating employees.
- Organising the work place.
- Problem solving techniques.
- Discipline, complaints and grievances.
- Interviewing, recruitment, training.
- Work place safety.
- Dealing with management/worker participation/ report writing/ staff meetings.
Each lesson culminates in an assignment which is submitted to the school, marked by the school’s tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.
SUMMARY OF COMPETENCIES DEVELOPED
On successful completion of the course you should be able to do the following:
- Explain and create an organisational chart.
- Describe the five basic kinds of Unions.
- Report on what you expect to achieve by practicing good human relations.
- Define objectives, goals, tasks to be achieved.
- Describe what steps should be taken before re organising a section or department?
- Draw up a work area for an office, factory etc.
- Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
- Write a diplomatic letter to a union in response to a complaint.
- Draw up a suitable advertisement for a position of a “Salesperson”
- Explain the methods most frequently used to train new employees.
