The proficiency certificate is made up of two modules and a work place project (200 hours).
Choose two modules from the following three:
A. Hotel Management BTR202
- Introduction: Scope and Nature of Hotel Management
- Organisation of the Hotel Workplace
- Staff Management in Hotels
- Control Systems
- Front Desk Management (Reception)
- Servicing Rooms & General Cleaning
- Building & Facility Maintenance
- Activities Management: tour desk, gymnasium, events (weddings, balls etc)
- Food Service
B. Food & Beverage Management BTR102
- Human Nutrition
- Cooking
- Kitchen & Food Management
- Planning A Menu
- Alcoholic Beverages
- Tea, Coffee and Non-Alcoholic Beverages
- Scope & Nature Of Catering Services
- Personnel Management (waiting skills, staffing a restaurant, kitchen etc)
- Management Of Catering Services
C. Ecotour Management BTR101
- Nature and Scope of Ecotourism – Definition of ecotourism; negative ecotourism; principles of ecotourism.
- Management Issues – Recreation and the environment; recreational impacts on the environment; ethical and legal concerns; code of practice for ecotourism operators; incorporating ecotourism principles into activities; interpretation; visitor guidelines; planning for minimal impact; quality control.
- Industry Destinations – The ecotourism market; what do ecotourists want?; trends in international tourism; understanding the needs of the consumer; consumer expectations.
- The Tour Desk/Office – Office procedures; providing information; employment prospects in ecotourism; bookings, business letters; telephone manner.
- Accommodation Facilities – Types of accommodation facilities; layout of facilities.
- Catering Facilities – Introduction to catering; accepted practice for service facilities; storing and preserving food.
- Legal Considerations – National Parks; land use/planning restrictions; code of practice.
- Safety- The safety strategy; hazards; first aid.
- Planning an Ecotourism Activity – A special project where the student plans out an ecotourism activity including budget, accommodation, licenses, meals and the destination.