Train in Online and Telephone Counselling
The use of telephone and online counselling has increased rapidly in recent years, making use of all of the technological changes that makes online and telephone counselling now more possible and efficient. This 20 hour self study course is useful training for anyone wanting to improve their skills online and by telephone in supporting people who are experiencing stress and distress.
COURSE CONTENT
Lesson 1:
What is Counselling?
Counselling techniques
Attending
Asking questions
Reflection
Challenging
Paraphrasing
Qualities of good counsellors
Non verbal and verbal communication
Are you stressed
Stress epidemic
Stress and war
Is stress always a bad thing?
Lesson 2:
Ethical and Legal Considerations in Counselling (Ethics Part 1)
Informed consent
Why are ethics important in counselling
Making ethical decisions
Ethics and culture
Ethics and relationships
Keep records
Lesson 3:
Introduction to Online and Telephone Counselling
Identifying risk
Communicating with clients via telephone or e-counselling
Establishing ground rules and boundaries
Providing clients with supplementary materials
Ending therapeutic relationships
Supervision
Why people use internet or telephone counselling
Bullying
Lesson 4:
Ethical and Legal Considerations in Online and Telephone Counselling (Ethics Part 2)
Ethics in relation to telephone and online counselling
Informed consent and virtual counselling
Moderating forums
Trolling
Boundaries
Debriefing
Lesson 5:
Phone Counselling
Stages of telephone counselling
Microskills in telephone counselling
Telephone counselling process
Addressing needs
Problem solving
Taking notes
Ending the call
Non-verbal and verbal communication on the phone
Lesson 6:
Online Counselling
Internet or online counselling
Email counselling
Chat counselling
Forums
When internet counselling is used
Effectiveness of online counselling
Depression in childhood
Lesson 7:
Problems with Telephone and Online Counselling
Ending the conversation
Problem callers
Nuisance callers
Regular callers
Chronic callers
Silent calls
Lesson 8:
Working in Telephone and Online Counselling
Time boundaries
Professional boundaries
Getting started in telephone and e-counselling
