Managing Change within a business requires careful planning, strategy, careful management and implementation whilst consulting with your team throughout the process.
Rather than being reactive to change within your business, you can be proactive, prempting any neccessary changes that may occur and being prepared to manage the changes as they are occurring.
This course covers the the skills and knowledge you will need to manage change effectively within a business.
Course Content
There are nine lessons as follows:
Lesson 1: Scope and Nature of Change Management
- Change
- Maslow’s hierarchy of needs and change
- Common changes within business
- Specific types of change in business
- Tools for identifying if change is needed
- Ansoff’s matrix
- Boston matrix
- Pestle analysis
- An analytic approach change management
Lesson 2: Organisational Change Management (OCM)
- Introduction
- Goal setting
- The pillars of organisational change management
- The development of an OCM Strategy
- Types of organisational change management strategies
- Behavioural economics and behavioural science
- Framing
- Data collection
Lesson 3: Change models
- Forces for change
- Challenges
- 7 common change process models
- Kubler ross model
- Bridges transition model
- Nudge theory
- 7s model
- Lewin’s change model
- Kotter
- Adkar model
Lesson 4: Responses to change
- Introduction
- Science and shifting norms
- How does organisational change impact people?
- Resistance to change and employee doubts
- How to counter resistance to change
- Reverting back
- Responding to staff transparently
Lesson 5: Behavioural change in individuals
- Introduction to human behaviour change
- 3 steps in choosing a relevant approach
- Behaviour and the brain
- Stages of change model
Lesson 6: Techniques, interventions and approaches
- Behaviour change techniques
- Link the change technique to an intervention
- The staircase model: an example of persuasion
- Professional development as a behaviour change technique
- Planning for change: different approaches
- Data-driven change: analysis and re-analysis
Lesson 7: Sustainable change
- Why implementing sustainable change is important
- Approaches to sustainable change
- A model for sustainable change
- Installation vs implementation
- Neuroleadership
- Support systems
- Choice architecture
Lesson 8: Succession planning
- Prioritising succession planning
- Critical roles
- Approaches to succession planning
- Agile project management
- Business analysis as part of succession planning
Lesson 9: Problem Based Learning (PBL) Project
The Aims of this course are:
Define change and change management, including the types of changes that can occur.
Learn how to plan, implement, and respond to change in organisations and workplaces.
Analyse a variety of change process models and review their potential outcomes.
Learn about human and organisational responses to change, including overcoming resistance to change.
Explain at an individual or personal level what underpins human behaviour change, what change does to the brain, and the basic science behind habit formation.
Explore behaviour change techniques in the context of specific interventions, applied at the personal level, and discuss the use of analysis and re-analysis in implementing more effective change.
Explain techniques to sustain change.
Define succession planning and how it can minimise the impact of change on a workforce or business and lead to successful business outcomes.
Decide on appropriate change techniques and strategies needed for a specific organisation.
