Emotional Intelligence is the ability to be able to process your internal world, understand yourself and then be able to react to the outside world accordingly.
Having higher emotional intelligence will help you navigate relationships, have difficult conversations, become a more effective leader as well as manage staff better. This course works through what Emotional Intelligence is and effective ways in which you can increase your emotional intelligence.
The Lessons covered in this course are:
Lesson 1. Emotions and Emotional Intelligence
- Introduction
- What is Emotional Intelligence?
- Social Intelligence and Emotional Intelligence
- Understanding Emotions
- Models of Emotions
- Emotional Development
- Elements of Emotional Intelligence
- Why Study Emotional Intelligence?
Lesson 2. Biology of Emotions
- Development of Emotions
- Infancy
- Toddler to Early Childhood
- Middle to Late Childhood
- Adolescence
- Nervous System and Emotions
- Theories of Emotion
- Unusual Sensory States
- Highly Sensitive People
- Synaesthesia
Lesson 3. Emotional Intelligence Models
- Ability Model (Salovey & Mayer)
- Performance-based Model (Goleman)
- Competency-Based Model (Bar-On)
Lesson 4. Measuring Emotional Intelligence
- Why Measure Emotional Intelligence?
- Prediction of Performance
- Improves Relationships
- Leadership
- EI versus IQ – Stability
- Measures of Emotional Intelligence
- Self-Report
- Specific Ability Measures
- Bar-On’s Emotional Quotient Inventory (EQ-i)
- Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
- Other Report/Observer Ratings
Lesson 5. Emotional Intelligence Applications for Employing Staff
- Why is Emotional Intelligence Useful at Work?
- Workplace Harmony
- Employee Retention
- Social Competencies
- Predicting Success
- Recruitment
- Interviews
- Recruiting Team Members
- Recruiting Leaders
- Ethical Considerations of Using EI in Recruitment
- What About Low EI?
Lesson 6. Emotional Intelligence Applications for Managing Employees
- How Can Emotional Intelligence be Applied to Workplace Management?
- Leadership & EI
- Leadership Training
- EI in Management
- Training Employees
- Limitations of Training Programs in EI
- Empirically Based Training Programs
- Employee or Freelance Workers
- Stress Management
- Workplace Culture
Lesson 7. Emotional Intelligence Applications for Marketing
- EI in Marketing
- Applying EI Theory to Marketing
- Using EI in Marketing
- Consumer Behaviour
- Empathy
- Social Skills
Lesson 8. Applications in Relationships and Self-Awareness
- Self-Awareness, Emotional Intelligence, and Wellbeing
- Negative Self-Talk
- Procrastination
- Stress
- EI & Relationships
- Romantic Relationships
- Other Relationships
- Building Relationships
- Arguments and Discussions
- Conflict Management
- EI & Relationship Strategies
- Setting Goals
- Considering Alternate Perspectives
- Writing Redirection Phrases and Feeling Statements Ahead of Time
- Tools for Developing Self-Awareness
Lesson 9. Applications in Education and Training
- How Our Emotions Affect Our Education
- Attention & Emotion
- Emotional Intelligence & Studying
- Emotional Intelligence & Academic Performance
- Teaching and Emotional Intelligence
- Self-Assessment of EI
- How Teachers Model Emotional Intelligence in Classroom Settings
- Resilience
- Social and Emotional Learning
- Classroom Tools for Developing Emotional Intelligence
- Mood Monitor
- Journaling
- Reflection
- Education at Work
- Communication
- Facilitation and Engagement
- Motivation
