Main Description:
This course starts off helping you understand the accommodation industry, how to design accommodation, handling reservations, housekeeping, managing customer service, food and beverage service and maintenance.
This course is great start for the accommodation industry.
Course Structure:
LESSON 1 THE INDUSTRY
- Introduction
- The accommodation industry
- The scope of the industry
- Establishment size
- Franchising
- Skills & considerations for working in the service sector
- A focus on teams
- Review what you have been learning
LESSON 2 DESIGNING ACCOMMODATION
- Introduction
- Design considerations – public areas
- Design considerations – the bedroom
- A focus on bedroom furniture
- Toilet and bathroom facilities
- Décor
- Facilities
- Maintaining outdoor areas
- Review what you have been learning
LESSON 3 RESERVATIONS
- Introduction
- How are reservations made?
- Handling changes to bookings
- Overbooking
- Registration of guests
- Legal responsibilities
- Review what you have been learning
LESSON 4 HOUSEKEEPING
- Introduction
- Flooring
- Cleaning furniture
- Toilets & bathrooms
- Pest control
- Tools & equipment
- A focus on bedroom linen
- Effective purchasing –non-equipment
- Health and safety considerations
- Review what you have been learning
LESSON 5 CUSTOMER SERVICE
- Introduction
- Leadership
- Customer interaction skills
- Review what you have been learning
LESSON 6 FOOD AND BEVERAGE SERVICE
- Introduction
- Types of food & beverage service
- Scope of food service
- Kitchen design & equipment
- Equipment design – commercial kitchen
- Review what you have been learning
LESSON 7 MAINTENANCE
- Introduction
- Maintenance
- Daily, periodic and planned preventive maintenance
- Frequent maintenance problems
- Workplace health and safety
- Management of hazards & risk
- Review what you have been learning
- Final assessment
How Does a Warnborough Online Course Work?
You can start this short course at any time you like. Once you have enrolled, you can download the study guide to your PC, tablet or other device.
There are self-assessment tests at the end of each unit so you can check if you understood the lesson. You can attempt these as many times as you like, and the results will be displayed once you have completed. You must be connected to the Internet for these tests to work.
At the end of the course, you can attempt the final assessment. If you achieve at least 60%, you will be able to download a certificate of completion with your name on it. If you do not achieve a 60% pass rate, you can contact us to re-sit your exam.
If you have any questions, please contact us.
