COURSE CONTENT
This course contains nine lessons, as follows:
- Human behaviour
Understand how perception, learning and prior experience influence human behaviour - Workplace communications
Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace - Workplace conditions
Understand some factors that contribute to overall workplace conditions and can affect workplace culture - Controlling Operations
Explain basic supervising practices for controlling business or department operations - Recruitment and Induction
Identify essential processes in the recruitment and induction of employees - Staff training
Understand the key elements of planning and conducting effective staff training - Work teams
Describe how team processes can be used to improve performance and productivity - Positive Discipline
Identify methods to establish and maintain discipline through positive means, such as reinforcement - Grievances & Complaints
Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises - Monitoring and reporting
Understand the importance of monitoring workplace processes and performance, and how to report your observations
AIMS
- Explain how perception, learning and prior experience influence human behaviour
- Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
- Explain factors that contribute to overall workplace conditions and can affect workplace culture
- Explain basic supervising practices for controlling business or department operations
- Identify essential processes in the recruitment and induction of employees
- Describe the key elements of planning and conducting effective staff training
- Describe how team processes can be used to improve performance and productivity
- Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
- Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
- Explain the importance of monitoring workplace processes and performance, and how to report your observations
