ASIC Accreditation - Premier Institution
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How to Solve Problems

£175.00

How can a ‘problem’ be defined? It can be identified as something which needs attention to be resolved, this can refer to a situation, a thing, or a person. Of course, what is a problem to one person may not be to another which can cause friction. The process of problem solving involves the definition of the problem, identifying the cause of the problem, identifying, and selecting solutions, and finally implementing a solution for resolution.

The length of time that this process takes, will be based on how large the problem is.

This short course will help you learn effective problem solving and decision making processes that will have you solving problems quicker and whilst minimising risk.

SKU: SOLP20 Categories: , Tags: , ,

What’s inside the ‘How to Solve Problems?’ Course?

LESSON 1 WHAT IS PROBLEM SOLVING?

  • Introduction
  • Consider Timing and Resources
  • Why are Problem Solving Skills Important?
  • Problem Solving Skills at Work, In Education and Elsewhere
  • Problem Solving Skills
  • Problems or Opportunities?
  • Other Problem-Solving Methods
  • Programmed or Non-programmed Decisions
  • Creative Problem Solving (CPS)
  • Finding Solutions – the Seven Step Plan
  • Problem Solving and Employability
  • The Art of Delegation
  • Lesson 1 additional reading
  • Review what you have been learning

LESSON 2 DEFINING THE PROBLEM

  • What Do We Want to Accomplish?
  • Problems or Opportunities
  • Aim: Describe how to define problems.
  • Are We Defining the Right Problem?
  • Root Cause Analysis
  • Data Collection – having suitable information for problem solving
  • Discovering the Causes of a Problem
  • Lesson 2 additional reading
  • Review what you have been learning

LESSON 3 CLARIFYING THE PROBLEM

  • Aim: Describe how to clarify problems.
  • Clarifying The Problem
  • Developing a clear problem statement
  • Lesson 3 additional reading
  • Review what you have been learning

LESSON 4 RESOURCES AND TIME TO SOLVE THE PROBLEM

  • What Are Resources?
  • Aim: Explain the resources and time involved in solving problems.
  • Rationality
  • Bounded Rationality
  • Time
  • Prioritising Problems – not being able to solve everything
  • Lesson 4 additional reading
  • Review what you have been learning

LESSON 5 INFORMATION, RELEVANT FACTS, BIAS AND PREJUDICE IN PROBLEM SOLVING

  • Aim: Describe factors that can affect problem solving, such as information, factors, bias, and prejudice. 39
  • Where Can Information Be Located?
  • Risk
  • The Impact of Bias in Problem Solving
  • Imagine this situation.
  • Lesson 5 additional reading
  • Review what you have been learning

LESSON 6 ETHICS AND PRIORITIES

  • Foundational Principles
  • Aim: Apply ethical considerations to problem solving.
  • Ethical Factors
  • Analyse The End Result
  • Analyse The Actions
  • Decide
  • Applying Ethics to Problem Solving
  • Case Study
  • Lesson 6 additional reading
  • Review what you have been learning

LESSON 7 IDENTIFYING BEST SOLUTIONS AND PUTTING THEM INTO PRACTICE

  • Aim: Describe how to identify the best solutions and put them into practice
  • Deciding On the Best Solution
  • Factors Affecting What Is the Best Solution
  • The Action Plan
  • Creating an Effective Action Plan
  • Don’t Reinvent the Past – Become Educated for the Future
  • Lesson 7 additional reading
  • The Dangers of Sticking to the Obvious or Reinventing the Past
  • Learn to think and problem solve: Rote learning can be problematic
  • Recognise Neurodiversity
  • Up to Date
  • Niche and Widespread Requirements
  • Lifelong Learning
  • How to solve problems faster
  • Review what you have been learning

LESSON 8 EVALUATING YOUR SOLUTION

  • How Will the Solution Be Evaluated?
  • Aim: Explain how to evaluate problem solving solutions
  • Time Frames
  • Staff or Responsible Person
  • In Conclusion
  • Review what you have been learning
  • Final Assessment

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